Shipping
Sandhouse currently ships within the United States only.
Orders are processed within 2–4 business days and typically arrive within 3–7 business days after shipment, depending on the destination and carrier.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Please make sure your shipping address is complete and accurate before placing your order. Sandhouse is not responsible for delays or additional costs caused by incorrect or incomplete shipping information.
Returns
Return requests must be submitted within 7 days of delivery.
To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging and protective materials.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Final Sale & Non-Returnable Items
The following items are not eligible for return or refund:
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Final Sale items
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Custom or personalized items
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Items that have been used, worn, washed, stained, or damaged after delivery
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Items returned without their original packaging
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Return requests submitted after the 7-day return period
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Gift cards
Certain handmade, limited-edition, or artist-made pieces may also be final sale when noted on the product page.
Handmade & Natural Variations
Many Sandhouse objects are handmade, artist-made, or produced using natural materials.
Small variations in color, texture, glaze, shape, finish, or surface are part of the character of these pieces and are not considered defects.
Colors may also appear slightly different depending on lighting, photography, and screen settings.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include your order number, clear photos of the item, and photos of the original packaging.
Eligible claims may receive a replacement, store credit, or refund depending on product availability and the circumstances of the order.
Refunds
Approved refunds will be issued to the original form of payment after the returned item has been received and inspected.
Original shipping costs are non-refundable.
If your order qualified for free shipping, the actual outbound shipping cost paid by Sandhouse will be deducted from your refund.
Return shipping costs are also the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
If a promotional or discount code was used, your refund will be based on the amount actually paid.
Please allow several business days for approved refunds to appear, depending on your bank or payment provider.
Lost or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building management, or the shipping carrier.
If you believe your package has been lost in transit, please contact us and we will do our best to assist with the carrier claim process.
Questions?
For questions about shipping, returns, or an order, please contact:
Please include your order number whenever possible.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments, email for info.